Join the FIRST FitSM Foundation training and certification in the US!
FitSM is a pragmatic, lightweight and achievable standard for IT service management. It is modular and provides auditable requirements as well as practical ITSM implementation guidance through templates, samples, guides, and maturity assessment.
Benefits of IT Service Management
- Repeatability: Services and processes operate the same way time after time.
- Quality: Repeatable processes can be monitored and optimized to increase quality.
- Demonstrability: Following a standard allows quality to be audited and demonstrated to others.
- Compatibility: Managed services can be combined with other services by customers, or in federated provision scenarios.
- Professionalism: Formally managed services appear more professional to customers.