ITSM Starts here…with FitSM

We are proud to be the first and only FitSM Experts in the US!

Yep, being the first to do something in the USA is cool, but what heck is FitSM?  (I’m so glad you asked…)

FitSM…The Starting point to ITSM


The Official Definition:  FitSM is a pragmatic, lightweight and achievable standard for IT ser­vice management. It is modular and provides auditable requirements as well as practical ITSM implementation guidance through templates, samples, guides, maturity assessment.


Benefits of IT Service Management (ITSM)

IT Service Management (ITSM) alone is awesome, allowing for customer centered & systematic management of your IT services.  How can you argue against something like that?

  • Repeatability: Services and processes operate the same way time after time.
  • Quality: Repeatable processes can be monitored and optimized to increase quality.
  • Demonstrability: Following a standard allows quality to be audited and demonstrated to others.
  • Compatibility: Managed services can be combined with other ser­vices by customers, or in federated provision scenarios.
  • Professionalism: Formally managed services appear more profes­sional to customers.

Why FitSM?

The BEST part about FitSM is the accessibility, affordability and simplistic approach.  FitSM keeps things simple so you can implement effective changes quickly!

  • Start here: FitSM is compatible with ISO/IEC 20000-1 & the IT Infrastructure Library (ITIL).  Get buy-in with less time and money if on a path to ISO or ITIL!it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.
  • Lite, quick & fit:  FitSM process model, requirements, recommended activities and role model target a lightweight implementation.
  • Empower & entice the team: FitSM professional training & certification provided skills needed to effectively manage individual services.  Get your teams attention by investing in their future with skills they can keep forever – it’s a win-win!

Get Started Now!

We offer Foundation, Advanced and Expert Training. Contact us to get started today…